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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
How much does shipping cost?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
If you ordered my customized sticker:
We usually prepare and ship your stickers within 2 business days. Delivery times depend on where you live:
- In Switzerland: 3–5 business days
- International: 5–10 business days
If you shared you're own creative and loving designs with me, and you liked my try, and everything is discussed:
Since all stickers are made with your custom design and the process takes a little longer. But after the planning and the order is set:
We then prepare and ship your stickers within 2 business days. Delivery times depend on where you live:
In Switzerland: 3–5 business days
International: 5–10 business days
And as soon as your order is on the way, you’ll receive a tracking link to follow your stickers’ journey!
How can I get in touch with you guys?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where can I find your content about By Grace Co.?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can you also make my own designs into a sticker?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Brothers and Sisters in Christ
Youre feedback is important to Us!
We would be very grateful if you could provide us with some brief feedback on our products, website, or even our Bible Verse Protolog. It's very important to us that our community is happy and that we can help you in your life with God as best as possible.
Stay blessed dear By Grace through Faith Family
Info-ByGraceCo@gmx.ch